ATX Group offers design and manufacturing services, assisting in the realization of numerous electronic end products such as smartphones, personal computers, tablet computers, game consoles, automotive sensors, entertainment systems, and more. We provide a wide range of semiconductor packaging and testing manufacturing services. Our packaging services primarily utilize lead frames or substrates as interconnect materials, with the packaged products finding extensive applications in communications, computing, consumer electronics, industrials, automotives, and other sectors. Our testing services encompass front-end engineering tests, wafer probing, final product testing, and other related semiconductor testing services.
Customer Service
Our key customers typically operate in the semiconductor and electronics industries. Our five largest customers together accounted for approximately 63%, 60% and 65% of our operating revenues in 2021, 2022 and 2023 respectively. To achieve total customer satisfaction, we uphold world-class quality and reliability for our products and services through thoughtfully defined quality assurance methodologies. Our quality assurance systems impose strict process controls, statistical in-line monitors, supplier control, data review and management, quality controls and corrective action systems. There were no product recalls (arising from health or safety concerns) issued by customers in 2023.
To ensure that customer suggestions are properly processed, we have a dedicated team in place for reporting feedback and managing customer communication. We have designed multiple communication channels with customers which include technical forums, and regular email updates on significant events, milestones and business highlights. In addition, we actively participate in various technology forums to promote our advanced manufacturing processes and innovative technologies.
In order to provide the best customer service, we reach out to our customers through various means and at different intervals, including monthly/quarterly customer surveys for evaluating quality, cost, delivery, technology, and service/sustainability, customer surveys, annual/quarterly/monthly meetings and the supplier award program. We ensure customer satisfaction is no less than 80 points (more than 5 million USD in revenue and automotive products). We continue to focus deeply on improving customer satisfaction to establish trust and value for our customers.